Professional Services Reviews

The Professional Services Review is a process that assures the quality and standard of services that contribute towards a high-quality student learning experience.  The reviews, which are undertaken over a six-year cycle, supplement other activities, such as internal annual reporting, external reviews by financial auditors or the Health and Safety Executive and annual performance reviews.

The outcomes of the Professional Service Reviews are reported annually to the Scottish Funding Council (SFC)  and the Quality Assurance Agency (QAA).

Completion of the Review & Review Reports

Following the completion of the Professional Service Review, the Review Team completes a report, which will normally include a number of recommendations for action; the Service will then produce an action plan to address the recommendations.  The report and action plan are approved by the University Committee for Quality & Standards (UCQS) and submitted for information to the Senate and University Executive.

One year after the review, the Service will submit a progress report which will be considered and approved by the University Committee for Quality and Standards.  The Committee will then inform the Senate that the review process has been completed.

Full information on the Professional Service Review process and guidance, including templates can be found on our Professional Services Review SharePoint page. 

Colleagues at Heriot Watt University can view the most recent review reports, School action plans and progress reports on our Professional Services Review SharePoint Page