Transport

Free Metro shuttle service

Heriot-Watt University offers a complimentary shuttle bus between the campus and Dubai Internet City (DIC) Metro Station for students of the University. This free shuttle service runs from 08:00 to 18:25 and the Free Metro Shuttle bus schedule are as follows: 

During semester dates

Except semester dates

Pickup/Drop-off Location:

• Near the roundabout between Two Seasons Hotel and Jewel Tower (Metro side)
• Parking area near Wollongong University (HWU side)

Please note: The metro shuttle bus will arrive at pickup locations on the given schedule but will leave immediately once it is full.

Student transport services

We are pleased to inform you that we have identified a service provider – Hertz – who will be able to provide transport services from confirmed locations in Dubai and Sharjah to our campus at Dubai Knowledge Park.

If you wish to book our transportation services, please follow the below steps.

1. Please submit your request by filling out the Student Transportation Request Form. After submission, a confirmation email from transport@hw.ac.uk will be sent within five working days regarding the availability of the transportation service.
2. Once you receive an email confirmation from us, please visit the Finance Office to make your payment. No partial payment option available, one year transport fee to be paid in advance.
3. Please forward the payment receipt to transport@hw.ac.uk. Once received, Hertz will contact you within seven working days to share the details of your driver who will manage your pick-up and drop-off service. (Please note it will take 5 to 7 working days to book the service after payment receipt is submitted).
4. Please note that as an exception you will be required to make your own arrangements to reach the campus on your first day. A home drop off service will be provided on the same day to capture your home address and timings accurately for the pickup / drop off service henceforth.
5. Trip timings are as below:
   • On Weekdays, buses are scheduled to reach the campus on 8:45am (for the first trip) and 11:45am (for the second trip).
   • Departure timings from campus are 2:15pm (for the first trip) and 5:45pm (for the second trip).
6. Trip duration for one way is as below:
   • 2 hrs for Dubai locations depending on traffic conditions.
   • 2 ½ hrs to 3 hrs. for Sharjah locations depending on traffic conditions.

Transportation fees are as follows:

For September semester (1) application, the fees on the matrix above are applicable for the academic period from September to May only. If your classes extend into the months of June through August, please be aware that additional fees will be applicable. The supplementary charges are AED 4,000.00 for Dubai and AED 4,250.00 for Sharjah to cover these additional months. The service will only run if there is adequate demand.

For January semester (2) application, the fee will be AED 4,000.00 for Dubai and AED 4,250.00 for Sharjah which are applicable for the semester period from January to May only. Extending the service into the months of June through August will be subjected to the demand received. If there is not adequate demand the buses will not run.

For students residing in Abu Dhabi, we would like to make you aware of the Famous Transport Company. They provide transportation services across Abu Dhabi.

Contact Details:

Famous Transport Company
Tel: 055 127 1227 / 055 289 2454

Please note: Famous Transport Company is an external service provider. We recommend that you get in touch with them directly if you require transportation services from Abu Dhabi. The university is providing these details as a service to our students but does not hold responsibility for their operations.

Arrangements for transportation are made directly with the Famous Transport Company, and not through Heriot-Watt University. We encourage all students to ensure they are comfortable with the arrangements and to review all terms and conditions provided by the Famous Transport Company before utilizing their service.

For online payment, please reach out to finance on: finance-services-dubai@hw.ac.uk

*N.B. The transport service from/to Ajman, Umm Al Quwain, Ras Al-Khaimah, Fujairah and Al Ain is currently unavailable until further notice due to logistical challenges. All students will be notified once these services are being made available.

Additionally, please note, should there be any government regulation restricting movement between Dubai and other emirates, transportation services along the affected route shall cease until further notice as this would be beyond our control.

Transport service will be available only during weekdays. The service will not be provided outside the term and exam dates. No refund will be provided once transportation service is confirmed.