Arrival information

If you're having trouble booking your arrival slot, try these steps:

1. Refresh your screen.

2. Clear your browser cache.

3. Use a different web browser.

If the problem continues, email your arrival date and time (between 09:00 and 17:00) to halls@hw.ac.uk, and they can book it for you. Please note the University will be closed for the festive break from 23 Dec 2024 - 03 Jan 2025. 

You will be emailed a room assignment letter shortly before your arrival. If you do not receive this, you will be provided your hall and room number upon arrival. Please note we are unable to accept any parcels on your behalf prior to arrival. Please do not send any parcels in advance, you must be an in house student to receive your parcel. 

It's easy to reach our campus by car and public transport, whether you're travelling from elsewhere in Scotland or further afield. Please see our webpages for all information on how to get to our Edinburgh campus.

Key collection is from the University Main Reception. Please note students must book a slot for check in before arrival onto campus. This can be booked once accommodation in secured through the induction tab in the accommodation portal.

Heriot-Watt University 

Riccarton  

Edinburgh  

Scotland  

EH14 4AS  

The University can only release keys to the student contracted to the accommodation. We are unable to pass these onto a friend or family member.

We have a small number of rooms within a short-term block of accommodation on campus. Please email frontdesk@hw.ac.uk. Alternatively, please see information on short term accommodation options in Edinburgh.

Please do not arrive onto campus without accommodation secured. You are required to apply online and complete the process of accepting an offer, paying an advance rent fee and booking an arrival slot before arriving.

All students must complete the mandatory online accommodation induction and book a time slot through the accommodation portal to arrive onto campus and collect your keys. We are unable to accept any early arrivals prior to the contract start date.

We are unable to accommodate any out of hours arrivals. If you are unable to arrive within your booked arrival slot, please arrange alternative short-term accommodation for the night and arrive onto campus the next day. 

We can't guarantee a view from every room, but our campus is beautiful with lots of open spaces to enjoy the outdoors.

When you arrive at your accommodation, you can park in areas A, B, G, H, or J. However, students who live on campus are not allowed to keep a car there for their entire stay, according to the tenancy contract rules.

For emergency maintenance (like power outages, securing rooms, or leaks), call SafeGuarding at 0131 451 3500.

For non-emergency maintenance, use the QR code in your kitchen to log and report issues or use this form.

General repairs are handled by our Estates department after you log them in our system. For more information, visit WattLiving.

Our internet is provided by Glide. When you arrive, you'll find information leaflets in your room with details on how to join the student network.

If you need help, you can contact Glide:

Phone: 0333 123 0115

Email: studentsupport@glide.co.uk

X: @GlideStuHelp

You will be emailed a room assignment letter shortly before your arrival. If you do not receive this please e-mail halls@hw.ac.uk once you have arrived and this will be provided. 

Yes, you can get items left by previous residents. The Chaplaincy often has kitchen items from former students.

If you're interested, email them at chaplaincy@hw.ac.uk.

If you need support while living on campus, you can talk to the Residence Life team. They help resident students.

You can find them at Christina Miller West in the ResLife Hub, or email them at reslife@hw.ac.uk.

You can also find support via our Wellbeing Service. Please see our website for more information.